Terms of Service
Last updated: 13 October 2026
1. Who we are and these Terms
OneLastImage (onelastimage.com) makes formal portraits for a funeral and for the home from one everyday photo that you upload. In these Terms "we" and "us" mean OneLastImage. These Terms of Service are the agreement between you and us. By creating an account, signing in or using OneLastImage, you agree to them. If you do not agree, please do not use the service. Our Privacy Policy explains how we handle your personal data and the photos you upload. It is part of this agreement. Questions: hello@onelastimage.com
2. Who may use OneLastImage, and whose photo
You must be 18 or older to use OneLastImage. You may upload a photo of a person only in one of these three cases, and we ask you which one applies before you start: • the person has passed away and you are a member of their family; • the person is you; • the person is alive and has agreed that you make these photos. By uploading a photo, you confirm that your answer is true, that you have the right to use the photo, and that our use of it to make your photos does not break anyone else's rights.
3. Your account
You sign in with a link that we send to your email address, or with your Google account. There is no password. Anyone who can open your email or your Google account can sign in to your OneLastImage account. Keep them secure, and tell us at once if you think someone else has used your account. An account is for one person. Do not share it or let another person use it. Give us a correct email address: we send your sign-in links, order emails and reminders there. You are responsible for what is done through your account.
4. What the service does
You upload one photo of a person and choose backgrounds, clothes and expressions. Each combination you choose is made into one photo. The pose follows the photo you upload. The photos are made by artificial intelligence (AI), using an outside AI image service that is named in our Privacy Policy. Each photo is a new AI-made picture based on the photo you uploaded. It is not a photograph taken with a camera. AI is not exact. We change only the clothes and the background, and the aim is that the face stays the same, but a photo may still differ from how the person really looked, for example in the face, hair, teeth or skin. This is more likely when you choose an expression that is not in your photo, such as a smile with teeth, because the AI can only guess. Sometimes the AI service is not able to make a certain photo. Preview photos are smaller and carry a watermark. They let you judge the result, above all the face, before you pay. After payment, the photos of your order have no watermark. You can adjust the touch-up of your photos in your gallery. There is a limit on the number of changes each day. For each photo of an order you can download a larger file for printing. A print shop or a funeral company may have its own requirements for a file; please ask them before you print.
5. Preview credits
1 preview credit makes 1 preview photo. A new account receives 8 free preview credits. Each order you pay for adds 10 more. If a preview photo cannot be made, the preview credit it used is returned to your account automatically. Preview credits can only be used to make preview photos on OneLastImage. They have no cash value, cannot be exchanged for money, and cannot be moved to another account. Preview credits that have been used are not refunded. Preview credits do not expire. We may change the number of free preview credits for new accounts in future. We may cancel preview credits that were obtained by breaking these Terms, for example by opening several accounts to collect free credits.
6. Orders, price and payment
One order is one set of 24 photos of one person, made from your choices. All of them are made after you pay. The preview photos of the preview you order from are added to the set at no charge. The price is HK$198 for each order, in Hong Kong dollars, paid once. There is no subscription and no per-photo fee. If you use a discount, the checkout page shows the amount to pay. Payment is handled by our payment provider, Airwallex. We do not see or store your full card number. Your bank or card issuer may add its own charges; we do not collect those. Your order is placed when we receive confirmation of your payment. We then start making your photos straight away. This usually takes about 15 minutes, and we email you when the photos are ready, but we cannot guarantee a delivery time. If you do not have enough preview credits, you can still place an order without seeing previews first. The checkout page tells you this before you pay. You can download your photos from your gallery for 90 days after the order. After that they are deleted and we cannot get them back, so please save them in time.
7. Refunds, the free redo and photos that fail
Your photos are a digital product made specially for you, and we start making them as soon as you pay. For this reason, once the photos of an order have been made, the payment is not refunded. This includes the cases where you change your mind or do not like the style of a photo. Please use the free previews to judge the result before you pay. One free redo. If none of the photos of an order is right, for example because the face is not close enough, write to us within the 90 days in which the photos are kept. We make the 24 photos of that order again once, free of charge. What we also promise is that you get the photos you paid for: • If a photo of your order fails or is missing, we make it again at our cost. • If in the end we still cannot deliver the photos of your order, write to us and we will refund the payment for that order in full. • If you are charged twice for the same order by mistake, we refund the extra payment. If you have a problem with an order, email hello@onelastimage.com with your account email and the date of the order. A member of our team handles every case personally and replies within two days. Nothing in this section takes away any right you have under the law that cannot be excluded.
8. Discount codes
We or our partners may give out discount codes. A code may have its own conditions, such as an expiry date, a limit on the number of uses, or first order only. Only one discount can be used on an order. A discount has no cash value and cannot be exchanged for money. We may cancel a code that was obtained or used dishonestly, for example with fake accounts.
9. The photos you upload
The photos you upload stay yours. We do not claim to own them. You give us permission to store, copy and process the photos you upload, and to pass them to the service providers listed in our Privacy Policy, only as far as needed to provide the service to you: checking the photo, making your previews and the photos of your order, showing them to you, and keeping them for you to download. We do not use your photos to train any AI model. We do not sell them. We do not show them in public or use them in our marketing without your separate written permission. We keep photos for a limited time only. If you do not buy, your uploaded photos and previews are deleted 14 days after they are made. If you buy, the photo you uploaded and the finished photos are kept for 90 days after the order, then deleted permanently. You can ask us at any time to delete your account and photos sooner. The details are in our Privacy Policy.
10. The photos we deliver
After you pay, you may download the photos of your order and use them for any lawful purpose. For example, you may: • use them at a funeral or a memorial service; • print and frame them; • share them with family and friends. You are responsible for how you use the photos. We do not claim to own the photos of your order, and we do not use them in our marketing without your separate written permission. The clothes and the background in a photo are made by AI. Please do not present a photo as proof of a real event, and do not use it where an unedited photograph is required, for example on an official identity document.
11. What you must not do
You must not: • upload a photo of a person outside the three cases of section 2; • upload a photo without the right to do so; • upload, or try to make, anything that is unlawful, indecent or sexualised, or that mocks or harms the person shown; • use photos of different persons in one order; • use the photos to mislead someone about who a person is, or to pretend that a person is alive or has passed away; • remove, or try to remove, the watermark from preview photos; • open several accounts to collect free preview credits or discounts; • copy the content of the site in bulk, use automated programs to collect data, or try to get around our security measures or usage limits; • resell the service, or offer it to others as your own service. The website and its design, text, sample photos and software belong to us or to the people who license them to us. If you break these rules, we may remove the content, cancel discounts or preview credits obtained that way, and suspend or close your account. Where the law requires it, we may report unlawful content to the authorities. If another person makes a claim against us because you uploaded a photo you had no right to upload, or because you broke these Terms, you must cover the loss and the reasonable costs this causes us, as far as the law allows.
12. Changes, suspension and the test phase
Test phase. OneLastImage is in a test phase before its public launch. During this phase only invited testers can upload photos, make previews and place orders; other visitors see an "Opening soon" notice. Features, looks and prices may still change, and faults are more likely than after launch. Changes. We may add, change or remove features, looks and options. A change of price does not affect an order you have already paid for. Suspension and closing. We may pause the service for maintenance, or for reasons outside our control. If we decide to close the service for good, we will try to tell you beforehand, so that you can download the photos of your paid orders. You may stop using OneLastImage at any time, and you can ask us to delete your account.
13. Disclaimers and limit of liability
We provide OneLastImage with reasonable care and skill. Apart from what these Terms say, we do not promise that: • an AI-made photo will match the person's real appearance exactly; • a funeral company, a print shop or any other organisation will accept a photo or a file; • the service will be available at all times, fast, or free of faults. We are not responsible for loss caused by things outside our reasonable control, such as a failure of the internet, of your device, or of an outside service provider. As far as the law allows, our total liability to you for an order is limited to the amount you paid us for it. We are also not liable for indirect loss, such as the cost of a print or a date that was missed. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law. This includes liability for death or personal injury caused by negligence, liability for fraud, and consumer rights that the law does not allow to be taken away.
14. Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have jurisdiction over any dispute about these Terms or the service. If you are a consumer living in another place, this does not take away a protection that the law of that place gives you and that cannot be excluded. If you have a complaint, please email us first at hello@onelastimage.com. We will do our best to settle it with you directly.
15. Changes to these Terms and how to contact us
We may update these Terms. When we do, we update this page and its date. If the change is important, we also tell you by email. The Terms in force when you pay for an order apply to that order. If you keep using OneLastImage after a change takes effect, you accept the new Terms. If you do not agree, please stop using the service; you can ask us to delete your account. If any part of these Terms is found to be invalid, the rest still applies. Contact us: hello@onelastimage.com